Return & Refund Policy

Last Updated: 04 May 2026

At Daim Fragrance, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

  1. Return Eligibility

Due to the personal nature of perfume products, returns are accepted only if:

  • The product received is damaged
  • The wrong product was delivered
  • The product is defective
  • The item is unused, unopened, and in its original packaging
  1. Return Time Period

You must contact us within 7 days of receiving your order to request a return or refund.

Requests made after 7 days may not be accepted.

  1. Non-Returnable Items

We do not accept returns for:

  • Opened or used perfume bottles
  • Products with broken seals
  • Items damaged due to customer handling
  • Products returned without original packaging
  • Change of mind after opening the product
  1. Damaged or Wrong Product

If you receive a damaged or wrong product, please contact us immediately with:

  • Your order number
  • Clear photos or video of the product
  • Photos of the packaging
  • Your contact details

Our team will review your case and guide you further.

  1. Refund Process

Once your return request is approved and the product is inspected, we may offer:

  • Product replacement
  • Store credit
  • Refund, where applicable

Refund processing time may vary depending on the payment method.

  1. Shipping Charges

Shipping charges are generally non-refundable unless the return is due to our mistake, damaged item, or wrong product delivery.

  1. Exchange Policy

Exchanges are only available for eligible products that are unused, unopened, and returned in original condition.

  1. How to Request a Return

To request a return or refund, contact us:

Email: daimfragrance@gmail.com
Phone / WhatsApp: 03190140450

Please include your order details when contacting us.